FAQ

COVID-19 (coronavirus) FAQs and information
Question title
Question title
Question title

Is it safe to shop from your site? 

The health and safety of colleagues and the wider community has always been our first priority. We have enhanced safety measures in place to safeguard teams, going above and beyond government guidelines to maximize protection.

What are you doing to ensure colleagues' safety?

We have introduced a number of additional health-and-safety measures that go above and beyond the government guidelines. These include:

- 1m or above social distancing respected throughout site
- Temperature-control checks on entry, using advanced thermal screening technology
- Staggered breaks, staggered entry and exit to site and a one-way system implemented to site
- Increased cleaning and disinfecting of equipment
- PPE, including masks, gloves and sanitizer

What about the delivery of my purchase?

We are working with our shipping partner, DHL to ensure all appropriate health and hygiene standards are adhered to. They are currently operating a contactless delivery system. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. When a signature is waived by you or not possible, they will leave your parcel where you specified.

Please note that MIRA Y MANO or our shipping partners will not be held responsible for any loss or damage that may occur once your order has been delivered as set out above.

Why is my return taking longer to process?

Your return may take slightly longer to process as we have enhanced health and safety measures in place to protect our teams and customers. We are ensuring a minimum of 72 hours to process returned packages.

Do I need an account to place an order?

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

Track your orders and review past purchasesRequest an exchange or return directly from your accountAdd pieces you love or missed out on to your Wish ListSave your address and card details so you can shop even quicker in future

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.